Your satisfaction with our product and service is the mainstay of our business. If you are not completely satisfied with any purchase, simply return it.

How long does it take to receive my order? – The length of time it takes to receive your order depends on the method of shipment and its destination. We ship most orders within one or two business days from the time of order, allowing two extra business days for rings that require sizing. Delivery to any address within the Continental U.S. usually takes from two to seven business days to reach its destination. We ship each package using the most secure carrier available. Depending upon product and destination, we may use UPS, Federal Express, or the U.S. Postal Service. Should you require an item immediately, send us an email and we will do everything possible to fulfill your request.

What is your return policy? – If you return the item in its original condition within 90 days, you will receive a full refund, less shipping costs, issued in the same tender as the original purchase.

If the item you are returning was given as a gift, you will receive Borsheim’s store credit. You may use this credit at any time to purchase the item of your choosing.

To return an item, simply complete the merchandise return form included with your package. In the absence of this form, please make sure to include your name, address, daytime phone number or email address and your original form of payment. Send to:

BFJC
120 Regency Parkway #110
Omaha, NE 68114

Please return your package using your carrier of choice. Borsheim’s recommends using USPS Registered Mail or Federal Express Overnight services. Please send the package to us fully insured for the purchase price.

If you need further information about a purchase, please contact us at 800-642-GIFT (ext. 186) or email us at ship@borsheims.com

In the unlikely event we process your order incorrectly or your item was damaged in shipment, we will gladly take back the item and exchange it for another, or return your item and credit you the full amount of the purchase. If this should happen, please call our shipping office at 800-642-GIFT (ext. 186) or email us at ship@borsheims.com for procedures on returning the item. Damaged items require the original packaging.

How come I am not being charged for sales tax? – Borsheims.com collects sales tax for items being shipped to Nebraska addresses. Borsheims does not have a presence in any other state and is not authorized to collect any other state's sales tax.